We prioritize the quick processing and shipping of orders to ensure timely delivery. As a result, cancellations can only be accommodated if your order hasn't yet been prepared for shipping by our logistics team. Once the shipping process begins, it becomes challenging to halt it. Therefore, early notification is crucial for a seamless transaction.
Should you need to cancel your order, please reach out to us within 1 hour of placing your order at support@ozzihome.com. We're committed to providing prompt assistance.
If we manage to intercept your order before shipping, we'll proceed with the cancellation and issue a full refund. However, if the shipment process has already started, you can still return the order to us in accordance with our Returns Policy to receive a refund.