If your tracking number indicates that your package was delivered but you haven't received it, we suggest starting by checking around your property, lobby, or mailroom. You might also consider asking your neighbors in case someone accepted the package on your behalf or if it was misdelivered.
We recommend waiting 1-2 business days to see if the carrier redelivers the package. If your package hasn't been found or redelivered after this time, please reach out directly to your local courier’s office to initiate a claim. You can easily file a claim with your local courier using your local tracking number. Once you've filed a claim, kindly await their response before contacting us.
For any assistance or once your local courier has responded to your claim, feel free to email us at support@ozzihome.com, and we'll be more than happy to assist you further.
Please note that Ozzi Home cannot be held responsible for lost or stolen packages once they have been confirmed as delivered to the address provided with the order. For added peace of mind, we recommend either selecting the Expedited Shipping method or adding the Porch Pirates Protection to your order, which include a complimentary replacement for any parcels that are stolen.